Privacy
The COMPANY created this website for the sole purpose of serving its clients.Kafeemporiki-shop.gr is simple and user-friendly and is designed to meet the specific needs of each user. In order to achieve your best service, it is important for you, our customer, to understand that you must provide us with specific information regarding the handling of your order and which are preserved by us.
This Privacy Statement and the Terms and Conditions attached thereto describe the method of collecting data from the kafeemporiki-shop website, the use of such data by us and the terms and conditions of use of this website. This Privacy Statement refers solely to your personal data that you provide to us during your orders on this website. Privacy is governed by the principles of Law 2472/97 as amended by the Law 3471/2006 on the Protection of PersonalData.
General
The information voluntarily provided by the users of the mentioned website is used by www.kafeemporiki-shop.gr in order for its users to have direct and effective contact with the store,
to be provided with answers to specific questions they seek and, finally, to be served. The information collected through the website is designed to keep track of the traffic of the
website, to define customer requirements for more products and to facilitate transactions with the company. kafeemporiki-shop.gr does not distribute to any other organization that is not
affiliated with kafeemporiki-shop the e-mail addresses, or any other information related to its users and customers.
Collection of information
kafeemporiki-shop.gr has designed its website so that its users can visit it without having to reveal their identity unless they wish. Visitors to our site are asked to provide us with their personal data only if they want to order a product (s), subscribe to our website and / or send an email to www.kafeemporiki-shop.gr .
Use of Information

kafeemporiki-shop collects four types of information about users: (1) data the user gives us when registering as a customer, (2) information that the user gives us in order to execute his order from kafeemporiki-shop.gr , (3) ) data that the user gives us in competitions that take place from time to time, (4) data that the user gives us for telephone and Internet service activations (5) data the user gives us when connecting through another platform (ios, android, Facebook, Google). When completing any order form on our website, you will be asked for the name, address, postal code of your area, your e-mail address, your phone number, credit card details, and the payment method of the order. In addition, you may be asked for more specific information, such as an order-to- ship delivery, billing information, or bid details you have requested. kafeemporiki-shop.gr makes use of the information you provide to us during the electronic submission of the form so that we can contact you regarding (1) the delivery of the order at your premises, (2) to confirm and identify the customer if necessary (3) for new or alternative products offered by kafeemporiki-shop.gr , (4) special offers of kafeemporiki-shop.gr , receipt of gifts after a competition draw. You have the option of choosing whether or not to receive such communications from kafeemporiki-shop.gr by sending your request via e-mail to info@kafeemporiki-shop.gr
Access to Information

Every ordering request requires the collection of personal information, for delivery or booking of an order. Also, the use of a credit card, the debit of which requires identification
of legally identifiable data only in the first time, is guaranteed. Any document certifying and declaring the identity of the customer remains strictly confidential and is controlled only by the responsible department of kafeemporiki-shop. Your submission of your personal data means that you consent to such data being used by the employees of kafeemporiki-shop.gr for the
aforementioned reasons. kafeemporiki-shop.gr requires its employees and website maintainers to provide their users with the security level mentioned in this Privacy Statement. In no other case kafeemporiki-shop.gr can share your personal information with others without your prior consent, unless this is required in a lawful way. Please be aware that under certain
conditions permitted or required by law or judgment, collection, use and disclosure of your personal data can be collected online without your prior consent (for example, in case of acourt decision).
Cookies
kafeemporiki-shop.gr has the ability to use cookies as part of the facility and the operation of the services through its website. Cookies are small text files that are sent and stored on the
user's computer, allowing sites such as kafeemporiki-shop.gr to function seamlessly and without technical abnormalities, collect multiple user options, identify frequent users, to facilitate
their access to it, and to collect data to improve the content of the site. Cookies do not harm users' computers but also the files stored on them. We use cookies to provide you with
information and to process your orders while every time you exit the site, they are automatically deleted. Please keep in mind that cookies are absolutely necessary for the site
www.kafeemporiki-shop.gr

Correction, Modification or Deletion of Information
kafeemporiki-shop.gr allows its users to correct, change, supplement or delete data and information submitted at kafeemporiki-shop.gr . If you choose to delete information, kafeemporiki-shop.gr
will act to delete this information from its files directly. For user protection and security, kafeemporiki-shop.gr will try to make sure that the person who makes the changes is actually the
same person with the user. In order to access, change or delete your personal data, to report problems with the operation of the website or to make any inquiries contact kafeemporiki-shop via kafeemporiki-shop.gr or via e-mail at info@kafeemporiki-shop.gr. Changes or correction of your personal data can also be done through the registration page of kafeemporiki-shop.gr.
Please note that we will do our utmost to protect your personal data, but protecting your password on our website is also up to you.
Secure Transactions
kafeemporiki-shop.gr is committed to ensuring the security and integrity of the data it collects about its website users. kafeemporiki-shop.gr has adopted procedures that protect personal data
that users submit to their website or provide them by any other means (eg by telephone). These procedures protect user data from any unauthorized access or disclosure, loss or
misuse, and change or destruction. They also help to verify that these items are accurate and are used correctly. Your connection to this is secure because it uses Secure Socket Layer
(SSL) technology. SSL technology is based on a key code for encrypting data before sending it over (SSL) connection. The security check between the data and the Server is based on the
unique key code ensuring full communication. Netscape Navigator, Internet Explorer,Mozilla Firefox, Opera, and Safari browsers support the SSL protocol and are suggested to use them for linking to kafeemporiki-shop.gr.Electronic Dispute Resolution Platform According to the Directive 2013/11 / EK, which was incorporated in Greece under Joint Ministerial Decision 70330/2015, the possibility of electronic consumer dispute resolutionwith the Alternative Dispute Resolution (ADR) is now provided throughout the European Union. If the customer is a consumer (i.e. a natural person acting in a non-professional capacity) and has any problem with a purchase he has made from our Website, he can initiate the ADR process through a EU-wide platform for online dispute resolution (ODR)available at https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
Periodic Changes
kafeemporiki-shop.gr is continuously expanding, updating and improving its website, related products and services, as well as its policy. We encourage you to read this process on a
regular basis, to be informed of any changes to the content of this privacy policy. This policy will be modified from time to time without prior notice to users.
Accepting the Privacy Protection Procedures implemented by www.kafeemporiki-shop.gr If you use this website you accept and consent to this Privacy Statement as well as to the
terms and conditions of use of the site communicated through it.
Return Policy
The COMPANY supporting E-Commerce enables you, through the fullness of the descriptions of its posts, to enjoy the privilege of direct contact with the products available from your
computer screen quickly and easily. Wanting to highlight the benefits of using the internet on our everyday shopping, we provide you below with the terms and conditions for returning
defective or non-defective products. Product Returns due to delivery error In all cases in which other than the expected products are delivered, either by type or
quantity, or specific property previously agreed in written with the COMPANY is missing, the customer returns the products for inspection and error. In this case, the return of the
products to the company as well as the cost of returning to the customer shall be covered by the COMPANY, provided that the return proposed by the company is respected.
Returns of defective products
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If the product is found to have a manufacturing defect if it is certified by an authorized repairer who provides the warranty of good functioning or if the Company itself provides the
guarantee of good functioning directly, the following shall apply: The warranty is given for a limited period of time as stated in the product's analytical
features. At the end of this period or repair, replacement of the products is possible with an extra charge upon agreement with the customer. Replacement of the product should be
done with all the documents accompanying the product (e.g. ID, retail receipt etc.) and full packaging. If the defect is later discovered and packaging does not exist or also if the
packaging of the product was omitted by the distributors upon delivery of the item, then no packing of the product is required.
The return of the products will take place either through the company's personal and transport means or by courier. In cases of return by courier, the customer is charged with
the expenses of the shipment to the COMPANY and the COMPANY is charged with the cost of dispatching the replaced or repaired product. After returning the products, the defect mentioned                                                                  by the customer is checked and then communicated with him/her to inform
him/her of the results of the inspection.If the defect is found, the product is repaired or replaced, otherwise the transaction is
canceled in case the product can not be repaired within a reasonable time and the COMPANY can not find another product of corresponding or better characteristics or
equivalent value for the replacement . If the transaction is canceled, the refund of the original purchase is made in the same way as the initial payment of the customer to the COMPANY.
In particular, in case of charging by credit card the company is obliged to inform the issuing bank to cancel the transaction and the bank will proceed then to every operation provided
under the contract drawn up with the client without any responsibility of the COMPANY. The COMPANY bears no responsibility for the time and manner of implementation of the
reversal antry, regulated by the abovementioned contract. In case of payment by cash, if the customer has chosen the option "receipt from the store", a refund will be made to him from
any branch of the COMPANY's network. In the case of a bank transfer payment, a bank reversal will be made from the COMPANY accounts to the customer.
In the event that the products are returned damaged or incomplete, the online shop has the right to claim compensation from the customer, the amount of which will be determined by
the condition of the products. Product returns, which are considered defective on delivery (DOA) Returns of products that are considered defective upon delivery (DOA) will be accepted
within seven (7) calendar days upon delivery to the customer. At the same time, the product should not be damaged and have all the original documents accompanying the product (e.g.
ID, retail receipt etc.) and full packaging. In these cases, the following apply: The product is picked up and checked to determine the defect reported by the CUSTOMER.
Provided that they have previously been received and checked by the COMPANY, the replacement of the item will be made with a new one, or if it is not available with another
new product of the same quality and price, otherwise, if the customer does not wish to replace it, a refund of the original purchase to the customer will be done. The refund is
made in the same way as the initial payment of the customer to the COMPANY.
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In particular, in case of charging by credit card the company is obliged to inform the issuing bank to cancel the transaction and the bank will proceed then to every operation provided
under the contract drawn up with the client without any responsibility of the COMPANY. The COMPANY bears no responsibility for the time and manner of implementation of the
reversal antry, regulated by the abovementioned contract. In case of payment by cash, if the customer has chosen the option "receipt from the store", a refund will be made to him from
any branch of the COMPANY's network. In the case of a bank transfer payment, a bank reversal will be made from the COMPANY accounts to the customer.
The shipping cost for both the return of the products to the COMPANY and the dispatch of the replaced product to the CUSTOMER will be covered by the COMPANY.
In case the products are returned damaged or incomplete, the online shop has the right to demand compensation from the customer, the amount of which will be determined by the
condition of the products. Return non-defective products - Right of undue withdrawal from the customer
The CUSTOMER has the right to withdraw from the purchase contract within 14 calendar days of the date of the conclusion of the service contract (in the case of such a contract) or
from the delivery (in the case of products). Cancellation is subjected to the following conditions:
This cancellation is unjustifiable and without any charge and if the item has already been delivered, the customer must return the product exactly in the condition he received it, with
all its parts, the accompanying forms and its packaging in excellent condition. Return of the item is accepted only if the purchaser has first paid out any amount paid by the company for
sending the item to him/her and the shipping costs for the return of the item. The cancellation statement is filed in written or electronically and the COMPANY is obliged to
send confirmation of a withdrawal statement as soon as it is received. Following the cancellation notice, COMPANY is obliged to reimburse the price received
within 14 days of receipt of the products. Shipping costs are not refunded if the customer had chosen a delivery method other than
the cheapest standard delivery method offered by the COMPANY. The money will be returned to the customer by the same means as the original collection.
Specifically, in case of credit card payment, the following apply: in the event that until the withdrawal and return of the item the amount has been paid by the Bank to the Company,
the COMPANY will be obliged to inform the Bank about the cancellation of the transaction and the bank will proceed to an act based on the contract it has drawn up with the client.
Following this update, the company is not responsible for the time and manner of execution of the setlemement, regulated by the aforementioned contract. In case of cash payment, if
the customer had chosen the "pick-up" option, he would be refunded to him by the store where he received the receipt. In the case of bank transfer payment, the refund will also be
made via bank transfer to the client's own account. The customer is liable to compensate the company if he/she has made use of it other than
what is necessary to ascertain the nature, characteristics and operation of the products until the declaration of the cancellation. The nature, characteristics and operation of the products
should be ascertained on the basis of the information provided on the outer packaging of each product as well as the supplementary information provided by the company and
without opening the packaging of the products pr using them. The company is willing to inform the customer about the nature and operation of the products by providing additional
information material electronically or by other means. In case of opening the packaging or putting into service of the products, their value is automatically decreasing as the product is
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characterized as second-hand and the customer has to compensate the company for the reduction of the value of the product. The reduction in value resulting from the opening of
the packaging and consequently from the classification of the product as second-hand is examined on a case-by- case basis and is determined by the company and is usually in the
order of 20% -30%. The COMPANY is entitled to agree with the customer its compensation even through mutual compromize.
In the event that the products are returned damaged or incomplete, the online shop has the right to claim compensation from the customer, the amount of which will be determined by
the condition of the products. Exceptions to the withdrawal No withdrawil is allowd where: Contracts where the consumer has requested a special visit from the supplier for the
purpose of making emergency repairs or performing maintenance work. If, in the event of such a visit, the supplier provides services in addition to those specifically requested by the
consumer or goods in excess of the spare parts necessarily used in the course of maintenance or repairs, the right of withdrawal applies to such additional services or goods.
Safe Products - Warranty Terms The products offered by the COMPANY are durable products that carry all necessary safety
certification. The products are accompanied by written instructions for use (except for simple product use) and a written guarantee of good functioning and reasonable duration, in
Greek. The warranty form always includes the name and address of the guarantor, the product to which the warranty relates, its exact content, its duration, its local area of
validity, and the rights provided by the applicable law. The warranty of the device is durable according to the manufacturer from the date of purchase and allows for the free repair of a
problem, provided that the following conditions are met: There is warranty for the dealership and proof of purchase of the device.
The fixed components of the device (Serial Number -SerialNo.) not to be disturbed.
Damage based on the manufacturer's warranty form not to be excluded.
For more information, we are always at your disposal either by phone +30 26510 77274 or
by e-mail info@kafeemporiki-shop.gr